AI that does the task, not just describes it.

A chatbot answers questions. An agent takes actions: updating a CRM record, sending a follow-up email, pulling data from an API, or running a multi-step workflow that used to need a person watching every step.

We scope agents narrowly on purpose — a defined set of tools, clear guardrails, and a human checkpoint wherever a mistake would be costly. The goal is reliable automation of the boring 80%, not an unsupervised system making judgment calls.

Common starting points: lead qualification and routing, CRM hygiene (deduping, enrichment), and internal reporting that used to be a weekly manual export.